DHL shipping terms

Important note: This page summarizes the shipping information relevant to your order. For the contract of carriage between the shipper and DHL, the current original terms and conditions of DHL apply in addition. Mandatory consumer rights remain unaffected.

1. Shipping service provider and delivery area

We ship orders within Germany with DHL package. Shipping costs 4,90 €from a value of goods of 49,00 € We deliver free shipping. The delivery time mentioned in the shop is regular 3–5 working days. DHL standard terms are quality goals and not a guaranteed delivery period.

2. Correct recipient address

For machine-readable delivery, we need complete and truthful information: name, street and house number as well as five-digit postcode and location. Please check the address before sending. Mailbox addresses cannot be used as a delivery address for DHL Package. Direct addressing at Packstation or branch is only possible if all the necessary information – in particular postal number or location data – is available in full.

3. Label and packaging

We create the DHL label with the address data transmitted in the checkout. DHL requires easy-to-read, complete labeling and secure, pressure-resistant packaging. The packaging shall protect the contents against pressure, shock, vibration and temperature and shall not pose a danger to persons, sorting facilities or other consignments.

4. Transport exclusions

DHL may, among other things, exclude shipments whose content violates legal prohibitions, requires special treatment, may endanger persons or property or is not sufficiently packaged. The DHL regulations on permitted content, dangerous goods and special services apply. For KROKOGRA® products, you also observe the safety instructions and the labeling on the product packaging.

5. Delivery, replacement consignee and retrieval

DHL may in principle hand over a shipment to the recipient or a person entitled to receive it. As far as is permissible and there is no contrary instruction, a substitute recipient – such as a resident or immediate neighbour – can also be considered. If delivery is not possible, DHL will keep the shipment regularly seven working days for collection at a store, parcel shop, packing station or suitable facility. Details depend on the selected service and the current DHL conditions.

6. Tracking and Delays

After transfer to DHL, a shipment number can be displayed in the customer account and in the shipping information. In case of delays, undeliverability or inquiries, please contact us at info@krokogra.com and give the order or shipment number. Legal claims due to non-delivery, defects or damage remain.

7. Returns

For revocation and return, the Withdrawal policy. The immediate return costs shall be borne by the consumer, unless otherwise provided for therein. Please pack returns safely and attach the order number.

8. Original terms and conditions of DHL

In particular, the DHL Overview of GTC for Private Customers, the GTC DHL Package/Express National (PDF) and the DHL Package National and International (PDF). DHL may update these documents and versions; please use the linked terms overview for the current version.

9. Data protection in case of shipment

For delivery, we transmit the necessary address data to DHL. Details on the scope, purpose and legal basis can be found in our Privacy policy.

Stand: 19 September 2026