Withdrawal policy
Information for consumers about the legal right of withdrawal.
Right of withdrawal
You have the right to revoke this contract within 14 days without giving reasons.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier you have designated has taken possession of the goods. In the case of an order for several goods delivered separately, the time limit shall begin on receipt of the last goods; in the case of goods in several partial consignments or pieces, on receipt of the last partial consignment or the last piece.
In order to exercise your right of withdrawal, you must inform us
KROKOGRA® Premium Natural Skincare
Elmar Pustlauck
Amsbergring 10
38667 Bad Harzburg
Telefon: +49 5322 9291026
Email: info@krokogra.com
inform by means of a clear statement (for example, a letter sent by post or an email) of your decision to revoke this Agreement. You can use the sample withdrawal form below for this, but it is not mandatory.
You can also use your revocation via our function. ‘Withdraw from contract’ Explanation. Before the final sending, you can check your details; then you will receive an immediate confirmation of receipt by e-mail.
In order to safeguard the withdrawal period, it is sufficient that you send the notification about the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different mode of delivery than the most favorable standard delivery we offer), without undue delay and no later than 14 days from the date on which we received notification of your revocation. We use the same payment method as you used in the original transaction unless otherwise expressly agreed with you; in no case will you be charged for the repayment.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days from the date on which you inform us of the revocation. The period is respected if you send the goods before the expiry of the period of fourteen days.
They shall bear the direct costs of returning the goods.
They shall only be liable for any depreciation of the goods if such depreciation is due to handling of the goods which is not necessary for checking the nature, characteristics and functioning of the goods.
Model withdrawal form
If you wish to revoke the contract, you can fill out this form and return it to us:
An KROKOGRA® Premium Natural Skincare, Elmar Pustlauck, Amsbergring 10, 38667 Bad Harzburg, info@krokogra.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Date and signature of the consumer(s) (only for communication on paper):
(*) Unzutreffendes streichen.
Stand: 19 September 2026
